Our customer satisfaction
reports help us identify and deliver better service to
our customers. We typically ask five basic questions and
score the results on a scale of one to five (for more
information about the specific questions and scoring,
ask our sales dept). Together with physical inspections,
these reports enable us to find trends and potential problems
before they become real problems for the customer. We
use this information to constantly improve our service
In the survey example below, we found that our technicians,
while technically doing a good job, could do even better
if they communicated more to the managers of each location.
We were able to add a small detail to how we performed
our service and our score improved on the next report.
The purpose of our quality control systems is to continually
improve customer service and to make sure we provide the
best possible product for you, the customer.